Where to find your tracking number

Every order is sent a confirmation email the moment it is placed, and a second email with a tracking number the moment it physically leaves. If you have an account, both are also stored under Orders, which is the quickest place to look if the emails have gone astray.

What the timeline normally looks like

  • Order placed — confirmation email, no tracking yet. Bulbs are not packed the day you pay; they are packed in the week they should be planted.
  • Dispatch — a second email with the tracking number. This is the point at which the clock starts.
  • First scan — usually within one business day of dispatch. A tracking number that shows “label created” but no scan yet has not been lost; it has not been collected.
  • In transit — typically a few business days within the United States. Rural routes and holiday weeks take longer.
  • Delivered — check the usual hiding places before assuming anything: a porch, a side gate, a neighbour, or a parcel locker.

If the tracking has not moved for several days

Carrier scans occasionally stall without the parcel being lost. Give it three business days beyond the expected delivery date, then write to flowerplantshop1@gmail.com with your order number. We will open a trace with the carrier rather than asking you to do it, and if the parcel cannot be found we replace the order.

If you gave the wrong address

Tell us as soon as you notice, before the dispatch email arrives, and we can still change it. Once a parcel is in the carrier’s network it can sometimes be redirected but not always. If it comes back to us as undeliverable, we will contact you to arrange a resend at the correct address.

If nothing has arrived and nothing is tracking

Two possibilities, and both are fixable. Either the order is waiting for its seasonal dispatch window — the product page states that window, and spring-flowering bulbs ordered in summer will not move until autumn — or the confirmation email landed in a spam folder. Search your inbox for the shop name, then check your account. If neither turns anything up, write to us and we will find the order from your email address alone.

Before you write

Have your order number ready if you can, and say what the tracking page currently shows. It saves a round trip. Everything else about dispatch timing and packaging is on Shipping & Unpacking.